CONDITIONS OF USE AND ACCESS

The purpose of this website www.petitmiramar.com is to offer users information about the accommodation offered by the HOTEL MIRAMAR VALENCIA establishment and its marketing.

This document regulates the GENERAL CONTRACTING TERMS or CONDITIONS for the marketing of online Reservation services (hereinafter indistinctly online Reservation services, or services) offered by PETIT MIRAMAR S.L. (NIF. ESB46925475), a Spanish company duly registered in the Mercantile Registry of Valencia, volume 3,153, book 467 of the General Section of the Companies Book, folio 50, page number V-6620, 2nd inscription with fiscal address at: AVDA . DE NEPTUNO, 32 – 46011 VALENCIA, Spain, contact email: info@petitmiramar.com, and owner of the website with URL www.petitmiramar.com.

The terms “You”, “User” and “Client” are used here to refer to all individuals and/or entities that for any reason access www.petitmiramar.com or use the services.

1.- ACCEPTANCE OF THE TERMS OF USE.

Users must read these General Conditions of Use of Petit Miramar S.L. The use or access to this website implies knowledge and full acceptance of the legal warnings and conditions detailed below. Petit Miramar S.L. reserves the right to modify the Use Policy of this Agreement on its own initiative and without the need for prior notice to the user, these conditions coming into force from the moment of their publication on the web. For this reason, we invite you to regularly inform yourself of the new general conditions of sale in force.
These conditions are considered automatically incorporated into the contract signed with Petit Miramar S.L., without the need for a written transcription in it.
This document of General Contract Conditions can be printed and stored by Clients, it is available on the website www.petitmiramar.com and express acceptance of it is requested during the online Reservation process.
Petit Miramar S.L. makes the e-mail address info@petitmiramar.com available to its clients, so that they can raise any questions about the General Conditions.

By accepting this contract, the Client declares:
• That he is a person of legal age and with the capacity to
• That you have read and accept these conditions

2.- DESCRIPTION OF THE SERVICES

1. Languages: Our contracting procedure is offered in the following languages: Spanish and English. To be able to change the language, access the language dropdown at the bottom left of the page www.petitmiramar.com, or at the top right if you have already started the reservation process or check availability and price.
2. Contracting and payment procedure: Contracting through petitmiramar.com will be carried out through the following steps:
Step 1: selection of the dates of stay and number of people.
Step 2: choice of the type of room, number of the same in your case, desired meal plan and type of rate.
Step 3: selection of supplements or additional services with a sample of the final price, and acceptance of the reservation.
Step 4: Insertion of both personal data related to the reservation, as well as the bank card used as a guarantee of the reservation, and express acceptance of the general conditions of the reservation, General Contracting Conditions of the establishment and Privacy Policy. In this step it is also possible to include a Preferences section or a comment about the reservation.
Step 5: verification of the reservation data and formalization of the If any payment in advance is necessary, the Client will be redirected to a secure Payment Platform.
Step 6: sending the reservation confirmation e-mail to the client.

This reservation confirmation document can be printed or filed, and includes all the characteristics and conditions of the reservation, specifically:
• Identification code of the reservation.
• Identification of the Hotel, with its address, telephone, email, website and location with a link to Google Maps.
• Client data.
• Reservation data: Check-in date, Check-out date, Number of nights and number of rooms reserved.
• Type of room reserved, rate applied, Regime and total price of the reservation.
• Preferences indicated by the client.
• Way to pay.
• Cancellation policy applied.
• Direct link to SEE/CANCEL the reservation on-line, by means of the identifying Pin code.

The user must verify the reservation confirmation and notify Hotel Miramar, immediately, in writing, of any error.

According to the specific conditions of the rates applied to the reservation, the payment of the same must be made (i) in full in advance at the time of formalizing the reservation, (ii) for partial advance payment (first night) at the time of formalizing the reservation, or (iii) at the time the client registers at the hotel (check-in).

In the event that the rate applied requires an advance payment through the website www.petitmiramar.com, this may be done by credit card accepted at the establishment (VISA, MC, AMEX, DINNERS CLUB). For this, you will be redirected to a Secure Payment Gateway (in compliance with DIRECTIVE (EU) 2015/2366 of the European Parliament and of the Council of November 25, 2015 on payment services in the internal market).

For direct payments at the Hotel at the time of check-in, these may be made by credit card accepted at the establishment (VISA, MC, AMEX or DINNERS CLUB) or in cash, using the legal tender in Spain (euro) .

3. Right of withdrawal: The legal clause regarding the right of withdrawal will not apply to reservations made through petitmiramar.com or the telephone / e-mail reservation service (Art. 103 de la Ley 3/2014  de modificación de la Ley General para la Defensa de los Consumidores y Usuarios), in any case the conditions and policy cancellation corresponding to the contracted rate. Reservations, depending on the dates and selected rate, may have one of the following cancellation policies:

Free cancellation policies:
Flexible Rate: Cancellation without penalty up to 1 day before the date of entry. For cancellations after this period or in case of no show, the hotel will invoice the first night for each room reserved, as cancellation fees.
Long Stay Rate: Cancellation without penalty up to 7 days before the date of entry. For cancellations after this period or in case of no show, the hotel will invoice the first night for each room reserved, as cancellation fees.
Non-refundable cancellation policies:
Prepaid rate 1st night for reservations made in the High Season period: To formalize the reservation it is necessary to pay in advance the price corresponding to the first night of stay. This deposit/advance is not returned in case of cancellation.
Non-Refundable Rate: To formalize the reservation, it is necessary to pay 100% of the stay in advance. This advance is not returned in any case.

4. Prices: During the reservation process, the prices per room and night are reported, as well as the total price of the reservation. Always with VAT (10%) included. The currency can be selected using a dropdown located in the upper right corner of the reservation formalization page.
The prices shown on the website are dynamic and may change without prior notice. However, for confirmed reservations, the reserved rate shown in the reservation confirmation received by e-mail will always be maintained.

3.- GENERAL INFORMATION ABOUT THE HOTEL

Customers are informed of the main general conditions of use of the Hotel, which are as follows:

Hotel check-in time: 2:00 p.m.
Check out time from the hotel: 12:00 noon
All rates include 10% VAT
The price of the reservation includes accommodation in the indicated regime (accommodation only or accommodation and breakfast) depending on the services expressly contracted.
For booking purposes, children under 4 years old can stay for free when sharing a bed in room only. From that age they are considered adults, since they will have to use an extra bed.
The hotel reserves the right of admission. Access to the Hotel will not be allowed to those people who:
· Show evidence of drunkenness, are consuming drugs or show signs of having consumed them.
· Show aggressive behavior or cause disturbances in the surroundings of the establishment or at the entrance.
· Carry weapons.
Smoking is prohibited in the hotel, it is a 100% smoke-free space.
Animals are not permitted.

On the web there is a link to the “Regulations for internal use of the Hotel”, which you can also consult at the following link: Regulations for internal use of the Hotel

4.- TRADEMARKS AND INTELLECTUAL PROPERTY

The brands and logos that appear on this website and the content provided by Petit Miramar S.L. are subject to intellectual and industrial property rights and are the exclusive property of Petit Miramar S.L.
Through the acquisition of a service, Petit Miramar S.L. DOES NOT grant the purchaser any right of alteration, exploitation, reproduction, distribution or public communication on it, reserving Petit Miramar S.L. all these rights. The transfer of the aforementioned rights will require the prior written consent of Petit Miramar S.L.
The client may not make said content available to third parties and above all for direct sales purposes or with any other kind of commercial purpose or unsolicited messages addressed to a plurality of people.
Intellectual property is xtends, in addition to the content included in www.petitmiramar.com, its graphics, logos, design, images and source code used for its programming.

5.- PRIVACY AND PROTECTION OF PERSONAL DATA

See the specific information on data protection and cookie policy by clicking on the bottom of the website www.petitmiramar.com in the “Privacy Policy” section, or through the following link: Privacy Policy , and in the “Cookies Policy” section or through the following link: Cookies Policy

6.- EXCLUSION OF GUARANTEES AND LIABILITY

Petit Miramar S.L. does not guarantee the reliability, availability or continuity of the services made available to the user, for which reason it excludes any liability for damages and/or losses that may be due to the lack of availability, reliability or continuity of its website or its services. , although it will try to provide, to the extent possible, technical assistance to the affected person, as well as try to immediately restore the interruption, making alternative means available to them, to the extent possible.
Petit Miramar S.L. is not obliged to control and does not control in advance, the absence of viruses or elements in the contents that may cause alterations in the software or hardware of the users or people who visit the pages, for which it will not be liable for damages. of any nature that may arise from them.
If Petit Miramar S.L., despite acting with due foresight and diligence, is unable to provide the contracted rooms for reasons that are not attributable to them or if it is impossible to provide the services under the agreed conditions, Petit Miramar S.L. will offer the user a full refund of what was paid or its replacement by another of similar characteristics in terms of category or quality. If the substitution results in a lower category or quality service, Petit Miramar S.L. you will have to repay the difference.

7.- NULLITY AND INEFFECTIVENESS OF THE CLAUSES

If one of the stipulations of these General Terms and/or Conditions of contracting is declared null or inoperative, the rest of the General Terms or Conditions will remain in the agreed Terms. Petit Miramar S.L. undertake to replace the stipulation affected by the nullity, approaching as closely as possible the intention initially pursued by the parties.

NO PROVISION IN THIS AGREEMENT SHALL AFFECT IN ANY WAY THE MANDATORY PROVISIONS REGARDING CONSUMERS. IF YOU ARE NOT A CONSUMER, YOU EXPRESSLY WAIVE YOUR RIGHT OF WITHDRAWAL.

8.- APPLICABLE LEGISLATION AND COMPETENT JURISDICTION.

These General Contract Terms and/or Conditions are governed by Spanish Law. Petit Miramar S.L. and the users, for the resolution of any dispute that may arise with respect to its validity, execution, compliance or resolution, in whole or in part, submit, expressly waiving their own jurisdiction or any other that may correspond to them, to the competence of the Courts and Tribunals of Valencia capital.
Any dispute that may arise from the provision of Hotel services will be submitted to the Courts and Tribunals of the Client’s domicile.

9.- ONLINE DISPUTE RESOLUTION AND OFFICIAL COMPLAINT SHEETS

Petit Miramar S.L. is registered with the European Online Dispute Resolution Platform (RLL).
If you want to initiate a claim about our services, you can use this Platform to find the best solution to your problem, negotiating directly with the company or arranging for a dispute resolution body to handle your case.
You can access the platform through the following link: https://ec.europa.eu/consumers/odr
The RLL platform has no ties to any company. You can use the RLL platform in all EU languages ​​as well as Icelandic and Norwegian.

On the other hand, in accordance with current applicable Consumer regulations, PETIT MIRAMAR S.L. makes available to the user the official claim sheets as established in Decree 77/1994, of April 12, of the Valencian Government, which regulates the claim sheets of consumers and users of the Valencian Community, and the administrative actions related to them.

To contact the company, you can send any request to the postal address AVDA. DE NEPTUNO, 32 – 46011 VALENCIA (SPAIN) or email info@petitmiramar.com.